What can you expect from the Paradise Protect plans?

by federico | Sep 22, 2025

Our Paradise Protect Plans offer various levels of system monitoring, system check-ups, and performance analysis.  The plans do NOT include labor or equipment costs for service calls, if necessary. Our standard hourly rate would apply. Service calls will not be...

What’s not covered under the Triple Ten Guarantee?

by federico | Sep 22, 2025

Any parts or work not included in the scope of work, including parts covered by manufacturers’ warranties, or parts whose warranties have expired.  Parts and labor for accessory products, including but not limited to EV charging stations, monitoring displays and...

Do all Paradise Energy solar installations come with the Triple Ten Guarantee?

by federico | Sep 22, 2025

Most of our solar systems under 200 kW come with our Triple Ten Guarantee.  Larger systems may opt to reduce the cost of their system by removing or lowering the Triple Ten Guarantee.

What happens after ten years?

by pic | Sep 22, 2025

Your manufacturer warranties will remain. The only change is that you will be responsible for the costs to diagnose and fix issues, as well as any loss of production from system downtime.  If you’d like us to continue monitoring your system, we offer...

How do I make a claim if my system underperforms or needs repairs?

by federico | Sep 22, 2025

Making a claim is simple. Contact our service department at 877-851-9269. We will take care of the rest.  In most cases, our System Analysts will be alerted of issues before you need to contact us.